Our Story

Our attention to detail, commitment to quality craftsmanship and design eases what is commonly considered to be an overwhelming process.

Environmental Statement

Baptista is committed to being as friendly to the environment as possible. We're doing a lot at our location to save resources, including solar panels on the roof, 100% water recycling in our slab department, low-wattage LED's throughout the building, an electric forklift, permeable pavers to allow for waste water runoff and drainage, and filtered drinking water (no bottles).



Our newly-renovated tile and slab showroom is the perfect place to find project inspiration. Browse our gallery-style displays, get insight from our designers, and enjoy our cozy fireplace! Exciting news…we are now stocking slabs and have various remnants to suit smaller projects. We carry handmade tile, porcelain, natural stone, engineered quartz slabs, hardwood, and carpet. Come visit and get inspired!



We’re ready to turn your dream into a reality. Good design is not an abstract concept, but a combination of great communication, thorough planning and a close working relationship between designers and clients. Our design and layout services are complementary with your purchase of tile and/or tile installation, and slab fabrication and installation.


In addition to our complementary services, our knowledgeable and experienced designers are also available to assist you with the following selections at an hourly rate; interior and exterior paint, lighting, plumbing, cabinetry, window finishes, exterior stone, roofing, or anything you need to complete your project.

Design Team

Manuel Baptista

It started with the discovery that he liked to work with his hands. His sophomore year, Manuel Baptista was given the opportunity to spend the summer in Portland learning the basics…mixing mud and grouting. Something just clicked. He returned the following summer to gain more knowledge and realized that tile installation was just the hands-on challenging prospect that he had been looking for.
After completing high school in 1976 in Redmond, he made the move to Portland and got a job enabling him to learn and master many facets of the tile and flooring industry. Deciding to give it a shot on his own, Manuel applied for a contractor license in 1978 and made the move to Central Oregon.
In 2003, he opened a storefront and gathered a small installation crew and design staff.
Eventually, our current showroom was built and since then we have compiled a great team- expanding both the tile installation and design areas and adding an onsite fabrication facility, warehouse and support staff. It truly takes a team to make the magic happen.
Learning the joys and challenges of running a business as he went, Baptista Tile’s success is due to the fact that Manuel has maintained the emphasis on relationships. One of the best feelings is when a client comes into our showroom and says, “thirty years ago Manuel installed the tile in our home. We are working on another project and are glad you are here!” Continually inviting us into your house to enhance your home says something.
Manuel states, “My goal has always been to make our customers happy by providing the best materials and quality installation. I am always striving to keep current and encourage my staff to come up with more efficient techniques without cutting corners.”

Tammy Hoxie

Tammy has been part of the tile industry, primarily in sales and design, since 1993. Over the years she has been involved in many aspects of tile from product line selection and importing, to showroom design and designing for clients. Currently, Tammy is our showroom manager and has also spearheaded our in-house cleaning division. Tammy’s compassion, listening skills, and experience help guide her to meet the client’s needs, resulting in finding a great fit that addresses the client’s lifestyle, aesthetic, and budget.
Tammy is a people person and loves to get to know her clients; many homeowners and builders are now personal friends. The breadth of Tammy’s experience in the industry gives her unique knowledge of tile and stone that has been sought out on many occasions to help solve tile-related concerns both in design and restoration. When not at work, Tammy enjoys exploring the outdoors, spending time with her family, and traveling.

Jenn Adams

Jenn has worked in the tile industry since 2004. With a Fine Arts degree in Printmaking and a love of mathematics and ceramics, the design world is a perfect fit. She enjoys creating textures and using color to express the style of the house and the personalities of the homeowners.
She is filled with the true desire to help clients fall in love with their spaces. Jenn’s ability to listen to people’s needs and apply the technical information necessary to have a successful project helps her make the sometimes-daunting tile selection process fun.

Barbara Souza

Barbara has a diverse background in the construction industry. In 1996, the design bug bit while building her own custom home in Bend. After that, she worked for several builders, in project management, assisting homeowners and designers with material and finish selections.
Passionate about the building industry in Central Oregon, Barbara continues to design for clients with a casual, yet sophisticated design aesthetic. She is a wealth of knowledge on both commercial and residential design. She enjoys working with contractors as a liaison to their clients or assisting homeowners directly with projects large and small.
In her free time, Barbara enjoys the outdoor opportunities that living in Bend provides, such as hiking, skiing, water sports and fitness activities, or spending time with her active family.

Dawn Schafer

Dawn is a southern transplant who has lived in Bend since 2002. She got her degree from the University of Oregon in cultures and sociology. She has worked in a variety of small businesses and really enjoys welcoming people into the showroom and getting their projects started.
Dawn appreciates the relationships she develops working with the builders and clients that come into Baptista Tile and offers flexible and practical help in keeping their jobs organized and moving forward. Dawn collaborates with the designers, clients, and installation professionals to make sure that materials are available when they are needed on the job.
She enjoys the active lifestyle and cultural opportunities in Bend. When Dawn has free time, she goes on adventures with her dogs and family.
She is a supporter of the Central Oregon Symphony and is a student of Tribal style belly dance.

Jackie Quistorff

Jackie has been in business and banking since 1998 and is a well-seasoned professional who has brought a high level of due diligence and a great focus on efficiency in her role as Bookkeeper of Baptista Tile Company. Jackie received her Bachelor of Arts in Business Administration with a focus in Accounting from the University of Washington and has worked for Baptista Tile Company since 2013. In addition to her dedication to her career, Jackie also loves spending time with her family and two dogs and staying closely connected with her church.

David Sunderland

David joined the Baptista Tile team in 2001. He is familiar with many different installation techniques and is a great on-site problem solver. David coordinates our tile installation team and is in charge of our schedule. Typically, David is the one who will be doing the on-site measurements for your project and figure quantities for our designers.

Tamra Starner

Tamra joined the Baptista design team in 2017. Before moving to Oregon in 1993, she earned a bachelor’s degree in Illustration and Design in Ohio. Bouncing between the Portland and Bend areas, she designed upper-end custom homes, spec homes, selected design packages for developers, and managed extensive remodel projects for the next twenty years. Here at Baptista, Tamra strives to make each client feel relaxed during the selection process by being welcoming and connecting with her clients. Being a good listener and creative thinker, Tamra is able to create an aesthetically pleasing space that is a functional reflection of her client’s vision. Tamra has two daughters, one here in Bend, and the other lives with her family in Chicago. She enjoys Pilates and spending time outdoors with her dog Zola.

Maylene Campbell

For over a decade, Maylene has been working in the tile industry, giving her extensive knowledge in both the design and installation fields. She is a born artist, with a specialty in color coordination. With first-hand experience of how stressful any home project can be, Maylene relates to her clients on a personal level. She likes getting her clients excited about their projects (her positive attitude is contagious), which certainly helps to make the selection process fun. When not at work or wrangling her offspring, Maylene can be found in her studio painting or behind the microphone at karaoke.

Debbie Piper

Originally from Colorado, Debbie relocated to Bend in 1989. Since 1990, she has had the good fortune of working in all aspects of interior design—from custom furniture and window coverings to working with contractors on the design and construction of custom homes and remodels. She initially joined the Baptista design team in 2010. She now oversees our carpet, hardwood, and alternative flooring showroom to complement our client’s tile and solid surface selections.
Debbie’s design beliefs, her commitment to the client’s dream, and her organizational skills provide her the opportunity to assist clients to create the perfect backdrop for their residential or commercial projects.
When not working, Debbie enjoys anything outdoors including hiking, skiing, camping—or just hanging out with the family—and when she’s confined indoors, she enjoys cooking, paper-crafting, and jewelry making.